DOTEL/R/T/21/00951

DOTEL/R/T/21/00951
Request :

1. PLEASE PROVIDE TRAI GUIDELINES ON MOBILE SIM CHANGE REQUEST FOR HANDICAP PERSONS, WHO ARE UNABLE TO VISIT STORE OF SERVICE PROVIDER LIKE AIRTEL, VODAFONE.

2. PLEASE PROVIDE TRAI GUIDELINES ON MOBILE SIM CHANGE FOR PERSONS WHO ARE UNABLE TO VISIT THE SERVICE PROVIDER OFFICE DUE TO MEDICAL REASONS, LIKE PREGANANCY, ETC.

3. TRAI GUIDELINES FOR RELIEF TO CUSTOMERS ON REFUSAL OF SERVICES BY SERVICE PROVIDERS LIKE AIRTEL, VODAFONE.