DOTEL/R/T/20/00989

DOTEL/R/T/20/00989
Request :

I have been informed by Airtel that in Goa circle, Airtel will not accept driving license issued by Maharashtra state as proof of identity, before issuing replacement sim card.

With reference to the above, please provide me with the following information.

a. Whether TRAI has mandated that cellular operators verify identity proof before issuing replacement sim card.

b. If yes, please provide me with copy of circular/order.

c. Whether TRAI has allowed cellular operators to reject driving license or any other identity document issued by any state government.

d. If yes, please provide me with copy of circular/order.

e. Whether TRAI has allowed cellular operators to frame their own rules about acceptable proof of identity documents.

f. If yes, please provide me with copy of circular/order.

Information may be provided in soft copy via email.