दूरसंचार विभाग
Provide the information under RTI Act, 2005:
I had one Airtel prepaid sim card. Due to the mobile issue, I have not used my sim card for 2 months but after 2 months when I tried to use my sim card again. It showing that the sim card is invalid. I asked the customer care they said that they had allotted my sim card to another customer. I lodge a complaint on 08/01/2019 on NCH (National Consumer Helpline Portal) and grievance number is 1092008 and In response of my complaint, Airtel responded that it is their Terms & Condition.
But my concern is how the company allotted one customer number to another customer without informing the customer. At the time of sim purchasing dealer or company not informed me regarding the terms and conditions. They should need to inform the same to the customer. Company should
Another thing is the customer adds his phone number in his bank account and sometimes he creates many e-wallet accounts with the same number and even I have created my Paytm account with the same number and I have done KYC with my aadhar card. And with one aadhar card, no e-wallet allows you to do KYC twice. So why Airtel allotted my number to another customer. In this case, a person can misuse the number of other customers. Please give me clarification on this.
I am also attaching the supporting documents for the same. And please revert back on this as soon as possible.