DOTEL/R/E/20/00060/1

DOTEL/R/E/20/00060/1
Request :

Dear Sir
I am Airtel mobile user. I am asking for incoming call detail of my own no in my monthly statement bill. Firstly I was told that TRAI has prohibited telecoms co cannot provide. I filed RTI in TRAI and TRAI replied that such instruction has not been passed/issued by us. After showing that reply to AIRTEL, AIRTEL is saying that DOT has issued us Licence and TRAI reply is not valid for AIRTEL.
Their reply is as below.
Dear Mr. Rizwan Ahmed,

This is in reference to your email dated 13th January 2020, where you have requested for the incoming call details for your airtel mobile number 9910212006.

As per your telephonic conversation on 9910212006 with the undersigned dated 14th January 2020, this is to apprise you that it is not feasible for us to share the requested details for your airtel number.

Please note that airtel is providing telecom services under the license provided by the Department of Telecommunications (DoT), Government of India. Also, note that we can share call details of our customers only with Law Enforcement Agencies and Courts of Law in accordance with the guidelines and regulations laid down by the DoT in this regard.

Therefore, if you have any other query/ concern regarding the issue, you may approach our licensor, i.e. DoT, for further clarification.

For any future assistance, please contact us net[at]airtel[dot]com

Regards,
Seema Nirbhaya
Customer Experience
bharti airtel limited

1) Please help me to get information that Has DOT issued any such circular/law which prohibit telecome co to share customer own incoming call detail of customer own No in his monthly billing statement.
2) Sir Is TRAI rule is not valid on telecome company.
Regards
Rizwan Ahmed

Apeal Reply

The information given by the CPIO in respect of the RTI Application is as follows : "(i) In respect of Call Details Record, it is intimated that as per Licensing Condition No.39.20 of the Licence Agreement for Unified License, all the Telecom Service Providers have to preserve the CDRs at least for one year for scrutiny by the licenser for security reasons. Licence Agreement of Unified License can be downloaded from the DoT Website from the following URL: Download The file ( bytes) pdf Icon The License condition do not madate Telecom Service Providers(TSPs) to provide CDRs to the general public. CDRs are provided by the TSPs to the Law Enforcement Agencies & to various Courts upon their requests/directions. (ii) In respect of the itemised billing needs of the subscribers, Telecom Regulatory Authority of India (TRAI), in its Telecom Consumers Protection Regulations, 2012 has mandated Telecom Service Provider (TSPs) to provide itemized billing of all chargeable calls/SMS/VAS, etc., on demand/request of the subscriber for his own number after taking applicable charges as per TRAI orders. The itemized billing is to be stored by the TSP for at least 6 months and is to be provided within 1 month after receipt of request from subscriber. Further, your RTI application is being transferred under Section 6(3) of RTI Act, 2005 to Sh.S.K.Dutta, CPIO, Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan, Jawaharlal Nehru Marg, Old Minto Road, New Delhi-110 002 for providing information, if any, directly to you/ transferring to the concerned CPIO." Hence, a suitable reply was given by the CPIO.

Apeal Received Date:
Saturday, January 25, 2020