DOTEL/R/2019/81086

As you know that Internet services is suspended from last three months in Jammu and kashmir .But We are paying for the same plan from last three month whereas companies are not giving
Internet.How the company can charge us for internet services without giving services. This is for all telecom companies. Please regulate it and I need reply for this. Telecom companies cant charge us for Internet services which are suspended in jammu and kashmir.