http://www.dot.gov.in/whoswho/shri-manoj-sinha

Why complaint redressal system is so pathetic? https://twitter.com/sriharshav/status/836633335833112576

Every BSNL complaint gets closed by stating some standard absurd answer like, "contacted subscriber ph. and bb. working fine. " It doesn't matter if the issue reported is about UPS or underground cable, standard answer and close ticket.

But it comes to billing charge full amount whether you provide service or not.

Hopeless complaint redressal management.