DOTEL/R/T/23/00068

DOTEL/R/T/23/00068
Request :

1) is it mandatory by the department of telecommunication to a person having two mobile numbers?
2) if a person wants to replace his some due to some technical reason he must carry a alternate number to get that sim.
3) airtel said through his mail that they can not provide my mobile no 9891077257 to me because I do not have a alternate number and alternate number is mandatory to get the sim replacement as guided by department of telecommunication to airtel.

Apeal Reply

From the available records, it is observed that your RTI application has been replied by the CPIO on 31.01.2023 with copy of the relevant rules i.e.- "The information in respect of the RTI Application pertaining to this CPIO is as follows: Department of Telecom has issued instructions for SIM replacement and upgradation vide letter No. 800-09/2010-VAS dated 01.08.2016 and 01.09.2016. A copy of this (attached) can be downloaded from the DoT website from the following URL: https://dot.gov.in/access-services/subscriber-verification” . Hence a suitable reply was given.

Accordingly, the appeal is disposed of.

Apeal Received Date:
Wednesday, February 1, 2023